Refund Policy

This Refund Policy sets out the circumstances under which iptv-brampton.store will refund a subscription payment. It forms part of our Terms of Service and must be read together with them. Our policy is designed to be fair, straightforward, and consistent with Ontario's Consumer Protection Act, 2002 and applicable federal consumer protection standards in Canada.

1. Eligibility for a refund

A refund request is eligible if all of the following conditions are met:

• Your refund request is submitted within 7 calendar days of your subscription activation date;
• You have contacted our support team by email or WhatsApp and cooperated with reasonable troubleshooting steps;
• The Service demonstrably does not work as described on our homepage, and the fault is on our end (not on your internet connection, ISP throttling, incompatible device or third-party app);
• Your account is in good standing and has not been suspended or terminated for a breach of our Terms of Service (for example, credential sharing, resale, or fraudulent activity).

2. Situations where refunds are not available

Because IPTV is a digital service activated instantly on delivery of login credentials, refunds are not available in the following circumstances:

• After the 7-day window has passed;
• Where the problem is caused by your internet connection, ISP throttling, router configuration, or Wi-Fi range;
• Where you have used an incompatible device, an outdated app version, or an unsupported IPTV player;
• Where you have breached our Terms of Service (including sharing your credentials or reselling your subscription);
• Where you simply changed your mind after using the Service, without a technical issue on our side, unless applicable law requires otherwise;
• Where a specific channel you expected is not included — channel counts and specific broadcasts are subject to change as noted in our Terms of Service.

3. How to request a refund

To request a refund, contact us within the 7-day window using either method:

• Email: support@iptv-brampton.store
• WhatsApp: +1 (672) 896-2707

Please include:

1. Your full name and the email address you used at checkout;
2. Your order date and plan (e.g. "12 Months, 2 connections");
3. A clear description of the issue you are experiencing;
4. Screenshots or a short video showing the problem, if possible;
5. The device(s) and app you have tested with.

4. Troubleshooting first

Before we can process a refund, our support team will work with you to try to resolve the issue. Most reported problems can be solved in a few minutes — often by switching to a different app, updating your device firmware, or restarting your router. This step protects you (you get to keep the Service working) and us (we know the issue isn't on our end). If troubleshooting fails, we'll issue your refund promptly.

5. Refund processing time

Once your refund request is approved:

• Credit / debit card: refunds are processed within 3 business days on our side; your bank may take an additional 5–10 business days to post the credit to your account;
• PayPal: typically within 24 hours;
• Bank transfer: typically within 1–3 business days;
• Cryptocurrency: refunded in the same currency at the current exchange rate; blockchain confirmation times apply.

6. Partial refunds

Because our subscriptions are prepaid, one-time purchases with no auto-renewal, we do not offer pro-rated refunds after the 7-day window. If the Service becomes unavailable for a prolonged period due to circumstances within our reasonable control, we may issue partial refunds or subscription extensions at our discretion.

7. Chargebacks

If you have a concern about a charge, we strongly encourage you to contact us first. In our experience, virtually every issue can be resolved with a quick message. Initiating a chargeback with your bank or card issuer without contacting us first will result in immediate termination of your subscription without refund and may be treated as a breach of our Terms of Service. We reserve the right to contest any chargeback we consider illegitimate.

8. Your statutory rights

This Refund Policy is in addition to any rights you may have as a consumer under Ontario's Consumer Protection Act, 2002, the federal Competition Act, or other applicable Canadian consumer protection legislation. Nothing in this Policy limits any non-waivable statutory right.

If you believe your consumer rights have not been respected, you can also contact the Ontario Ministry of Public and Business Service Delivery at ontario.ca/consumer-protection.

9. Changes to this Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the effective date of the current version. Material changes will be highlighted on our website. The version of this Policy in effect on the date of your purchase governs that purchase.

10. Contact us