Privacy Policy

This Privacy Policy describes how iptv-brampton.store ("we", "us", "our") collects, uses, discloses and protects your personal information. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) — Canada's federal privacy law — as well as applicable provincial privacy laws in Ontario. By using our website or services, you agree to the terms of this Privacy Policy.

1. Who we are

iptv-brampton.store operates from Brampton, Ontario, Canada, and provides IPTV streaming subscriptions to customers in Canada and internationally. If you have any questions about this Privacy Policy or how your personal information is handled, you can contact our privacy officer at support@iptv-brampton.store.

2. Personal information we collect

To provide our IPTV subscription services, we collect only the information reasonably necessary to fulfil your order and support your account:

• Contact information: full name, email address, phone number (including WhatsApp number where you choose to provide it).
• Order information: selected plan, number of connections, promo code, chosen payment method, and order date.
• Technical information: IP address, browser type, operating system, device type, referring website, pages visited on our site, and access timestamps. This is collected automatically through your web browser.
• Cookies and similar technologies: see our Cookie Policy for full detail.
• Communications: messages you send us by email, WhatsApp, or through any contact form on the site.

We do not knowingly collect or process credit card details on our own servers. Payment information is handled directly by third-party payment processors (see section 5).

3. How we use your personal information

We use the personal information we collect only for the following identified purposes, consistent with PIPEDA's principle of limiting use, disclosure and retention:

• To process your order, activate your IPTV subscription, and deliver your login credentials.
• To respond to your customer support requests and communicate with you about your subscription.
• To send you order confirmations, renewal reminders, and important service notices.
• To detect, prevent and respond to fraud, abuse, or violations of our Terms of Service.
• To improve our website, service quality and customer experience.
• To comply with legal and regulatory obligations that apply to us in Canada.

We will not use your personal information for any new purpose without first obtaining your consent, unless required or permitted by law.

4. Consent

By placing an order or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at support@iptv-brampton.store. Please note that withdrawing consent may affect our ability to continue providing you the service.

5. Disclosure to third parties

We do not sell, rent, or trade your personal information. We only share your data with third parties in the following limited circumstances:

• Payment processors (e.g. Stripe, PayPal, bank transfer, crypto processors) to process your payment. These processors handle your payment details under their own privacy policies and comply with PCI-DSS standards.
• Hosting and infrastructure providers that host our website, servers and email systems on our behalf under confidentiality obligations.
• WhatsApp (Meta Platforms, Inc.) when you choose to contact us via WhatsApp — your message is transmitted through WhatsApp's infrastructure and is subject to their privacy policy.
• Legal or regulatory authorities where disclosure is required by Canadian law, a court order, or to enforce our Terms of Service.

6. Cross-border data transfers

Some of the third-party service providers we rely on may store or process your personal information outside of Canada, including in the United States and the European Union. While we take reasonable steps to ensure comparable protections apply, please be aware that once information is outside Canada it may be subject to the laws of the receiving country, including lawful access by foreign law enforcement authorities.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Canadian law. Typically:

• Order and billing records are retained for a minimum of 6 years for tax and accounting compliance under the Canada Revenue Agency's guidelines.
• Support communications are retained for up to 24 months after your last contact.
• Website analytics and cookie data is retained according to the timeframes set out in our Cookie Policy.

Once information is no longer required, it is securely destroyed, deleted, or anonymized.

8. How we protect your information

We use physical, organizational and technical safeguards appropriate to the sensitivity of the personal information we hold, including:

• SSL/TLS encryption on all pages of our website, including the checkout flow.
• Restricted access to personal information on a need-to-know basis by our staff.
• Firewalls, monitoring, and intrusion-detection systems on our hosting infrastructure.
• Regular security reviews and prompt security patching.

Despite these safeguards, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but we will notify affected users and the Office of the Privacy Commissioner of Canada without unreasonable delay in the event of a breach that presents a real risk of significant harm, as required by PIPEDA.

9. Your rights under PIPEDA

You have the following rights with respect to your personal information:

• Right to access: you may request confirmation of whether we hold personal information about you and request a copy.
• Right to correction: you may request that we correct inaccurate or incomplete personal information.
• Right to withdraw consent: subject to legal or contractual restrictions and reasonable notice.
• Right to challenge compliance: you may address any concern about our handling of your personal information to our privacy officer.

To exercise any of these rights, email support@iptv-brampton.store. We will respond within 30 days as required by PIPEDA. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

10. Children's privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page will always tell you the effective date of the current version. Material changes will be highlighted on our website. Continued use of our services after any change indicates your acceptance of the updated Policy.

12. Contact us

You may also contact the Office of the Privacy Commissioner of Canada:
30 Victoria Street, Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376 · www.priv.gc.ca